Shipping & Returns

We offer complimentary worldwide shipping on all watch orders. Local duties and taxes will need to be paid where applicable.
UK (2 DAYS)

All watches are sent using Royal Mail Special Delivery. Insured and tracked, you’ll be sent the tracking reference after the watch is dispatched. We track all orders until they arrive safely with you.

EU (4-7 DAYS)

Post-Brexit update (February 2021): We are sending watches to the EU as normal. Please be aware that local duties and taxes will need to be paid prior to delivery. You will not be charged UK VAT tax (20%) on your order, this is calculated at checkout. If you have any questions about shipping to the EU please don't hesitate to contact us here.
All watches are sent using DHL Express. Insured and tracked, you’ll be sent the Airway Bill tracking reference after the watch is dispatched. We track all orders until they arrive safely with you.

REST OF WORLD (2-10 DAYS)

All watches are sent using DHL Express. Insured and tracked, you’ll be sent the Airway Bill tracking reference after the watch is dispatched. We track all orders until they arrive safely with you.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@escudo-watches.com

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@escudo-watches.com

 

Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £60 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.